Contact Us
Get in Touch
Visit Our Liverpool Office
We welcome walk-in visitors during office hours. For complex enquiries or detailed trip planning, we recommend booking an appointment to ensure a consultant is available to give you their full attention.
Office Address
78 Water Street
Liverpool, L2 8TD
United Kingdom
Email Address
Office Hours
Monday to Friday: 9:00 - 18:00
Saturday: 10:00 - 16:00
Sunday: Closed
Appointments
For detailed consultations, please email us to book an appointment with one of our travel specialists.
Finding Us
Our office is located in Liverpool's business district, a short walk from Liverpool Lime Street station and easily accessible by public transport.
By Train
Liverpool Lime Street is an 8-minute walk. Liverpool Central is 5 minutes away.
By Bus
Multiple bus routes stop on Dale Street and Water Street. Queen Square Bus Station is a 10-minute walk.
By Car
Several public car parks are available nearby including Liverpool ONE and Vernon Street. Limited on-street parking is available on weekends.
Accessibility
Our office is fully wheelchair accessible with step-free access from street level. Please let us know of any specific requirements when booking your appointment.
How We Work
Your Consultation Process
Whether you visit us in person or communicate via email, our process remains the same. We begin by understanding your travel goals, preferences, and budget.
Following our initial conversation, we research options and prepare a detailed proposal within 48 hours. This includes multiple alternatives where appropriate, allowing you to compare different approaches to your trip.
There is no pressure to book. We understand that travel decisions require careful consideration, and we are happy to refine proposals or explore different directions until you find the perfect fit.
Response Times
We aim to respond to all email enquiries within one working day. During peak booking seasons (January, September) response times may extend to two working days.
For urgent matters relating to imminent travel, please clearly mark your email subject line as urgent. We check urgent messages throughout the day including weekends.
Emergency Support
If you are currently travelling on a booking made through us and experience an emergency, contact details for our out-of-hours support are provided in your travel documentation.
For non-urgent queries while travelling, email remains the best method of contact and we will respond as quickly as possible.
Feedback and Complaints
We value feedback from all our clients. If your experience fell short of expectations in any way, we want to know about it. Please contact us directly so we can address your concerns and improve our service.
For formal complaints, please put your concerns in writing via email. We will acknowledge receipt within 2 working days and provide a full response within 14 days.
Ready to Plan Your Trip?
Browse our services and request a free, no-obligation quote today.
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